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The Consumer Relationship Platform – Strategies for Creating an ROI for Loyal Customers

November 13 @ 5:00 pm - 8:30 pm

MCACHE – ANNUAL MEETING

 Tuesday, November 13, 2018

1.5 Face-to-Face Credits

 The Consumer Relationship Platform – Strategies for Creating an ROI for Loyal Customers

Increase awareness on how healthcare consumers are shopping on not only price but the quality of service and outcomes.   Learn how to challenge the status quo consumer strategies that prioritize patient acquisition over the development of durable relationships, and how successful organizations foster loyalty at the system level through a simplified Consumer Platform to establish durable loyalty to the health system enterprise

LOCATION

Dearborn Inn, 20301 Oakwood Blvd., Dearborn, MI 48124

 

SCHEDULE

5-6 p.m. – Registration & Networking  

6-7 p.m. – Dinner, Annual Meeting, Awards, Installation of Officers, Committee Reports & Awards

7-8:30 p.m. – Program

Keynote/Panelist

Becca Lococo, PhD

Vice President

Advisory Board

 

Panelists

Seth Frazier

Executive Vice President and Chief Strategy Officer

Henry Ford Health System 

Bret Gallaway

Senior Vice President, Marketing and Communications

Trinity Health

 Moderator

Marty Carmody, FACHE

Account Executive

Microsoft Healthcare

 

Cost:  Members – $45 / Non-Members – $55 / Students – $10

REGISTER TODAY!

http://bit.ly/MCACHEAnnualMeeting2018

 

Refunds available only for cancellations emailed to mcache@achemail.net 10 days prior to the event and registration fees cannot be applied to future programs. 

This program has been developed and is presented locally by the Midwest Chapter of the American College of Healthcare Executives. As an independent chartered Chapter of the American College of Healthcare Executives, Midwest Chapter of the American College of Healthcare Executives is authorized to award 1.5 hours of Face-to-Face Education credit toward advancement or re-certification in the American College of Healthcare Executives.

Details

Date:
November 13
Time:
5:00 pm - 8:30 pm
Website:
http://bit.ly/MCACHEAnnualMeeting2018